Refund policy

Return & Refund Policy

Returns

Due to the perishable nature of our products, all food items are final sale and cannot be returned.

If you are unsatisfied with your order for any reason, please contact our support team at reddoordesserts@saintjohnsprogram.org, and we will do our best to assist you.

Damages, Issues, or Incorrect Orders

Please inspect your order upon delivery. If your item arrives defective, damaged, or incorrect, contact us immediately at reddoordesserts@saintjohnsprogram.org so we can review the issue and work toward a resolution.

Shipping & Carrier Responsibility

Once an order has been shipped, the carrier assumes full responsibility for the package.
We are not liable for:

• Shipping delays

• Lost or stolen packages

• Damage that occurs during transit

If you experience a shipping issue, we recommend contacting the carrier directly to file a claim.

Non-Returnable Items

We do not accept returns on:

• Perishable goods (including all food items)

• Custom or personalized products

• Sale items

• Gift cards

Exchanges

At this time, we do not offer direct exchanges. If you have an issue with your order, please contact support and we will assist you with the best available solution.

Refunds

Refunds are not typically issued for perishable items.
If an exception is approved (e.g., damaged or incorrect order), we will notify you once your case has been reviewed.

If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your financial institution.

If you have any questions, please contact us at reddoordesserts@saintjohnsprogram.org.